customer service
Content Highlight:
Providing unparalleled customer service is the cornerstone of how cei does business. Listening to and meeting customer needs and expectations is a given. What separates cei from its competitors is realizing that every employee who comes in contact with the customer is key to fostering essential customer/supplier relationships for long lasting and beneficial win-win scenarios.
From order onset to package design to delivery fulfillment, there is no question too small or any challenge too big. We’re responsive, attentive, and detailed. That’s not just a philosophy. That’s a promise.
- Team of devoted customer service representatives with an average of 15 years of industry experience
- Service representatives have dedicated customer accounts
- Service programs individually designed to meet specific customer needs and situations
- Timely quotations
- Ongoing sales and technical support
- Inventory programs to meet service requirements
- Customized inventory status reports
- On-site customer technical support staff
Roll Traceability
- Raw material is bar coded and tracked by roll
- All products are tracked on and off machines resulting in full product traceability
- Product is tracked in all warehouse locations resulting in immediate availability